hgo90 Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise.

hgo90 acts as the Data Controller for all Personal Data collected from players and visitors in connection with the hgo90 platform. As Data Controller, hgo90 determines why and how your Personal Data is processed and is responsible for ensuring that processing complies with applicable data protection standards under hgo90's international gaming licence.

All data protection queries, access requests, and complaints should be directed to hgo90's support team using the contact details in Section 16 of this policy. hgo90 will acknowledge any data-related enquiry within 48 hours (WIB) and provide a substantive response within 30 calendar days.

hgo90 collects Personal Data through three channels: information you provide directly, data generated automatically by your use of the platform, and information received from third-party service providers.

3.1 Data You Provide Directly

3.2 Data Generated Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting.
• Usage Data: Pages visited on hgo90.vip, game sessions played, betting history, deposit and withdrawal transaction logs, session duration, and click-path data.
• Cookie Data: Session identifiers, preference tokens, and analytics identifiers set by hgo90's first-party cookies and approved third-party analytics tools. See Section 8 for full cookie details.
• Geolocation Data: Approximate location derived from IP address, used for fraud detection, regulatory compliance checks, and jurisdiction verification. hgo90 does not collect precise GPS location.

3.3 Data Received from Third Parties

• Payment Processors: Transaction confirmation data, payment method verification status, and chargeback notifications from BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Fraud Prevention Services: Risk scores, device fingerprint identifiers, and flagged account signals from hgo90's contracted fraud screening providers.
• Game Studio Partners: Game round identifiers, real-time bet and win data, and game session logs from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These are used to settle bets and maintain accurate account histories.

hgo90 uses Personal Data for the following purposes. Each purpose is linked to a lawful basis, which is set out in full in Section 5.

hgo90 processes Personal Data only where a valid lawful basis exists. The primary legal bases applicable to hgo90's processing activities are as follows:

• Contractual Necessity: Processing required to create and manage your account, verify your identity, process transactions, and deliver gaming services — all of which are necessary to perform the contract between you and hgo90 as set out in our Terms & Conditions.
• Legal Obligation: Processing required for hgo90 to comply with anti-money-laundering (AML) obligations, KYC requirements imposed by hgo90's international gaming licence, and any applicable data retention mandates.
• Legitimate Interests: Processing carried out to pursue hgo90's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for the delivery of marketing communications and for non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

hgo90 does not sell, rent, or trade your Personal Data. We share data only in the following circumstances and only to the extent necessary for the stated purpose:

6.1 Third-Party Processors

hgo90 engages the following categories of third-party processors, each operating under a data processing agreement that restricts their use of your data to the purpose for which it was shared:

• Payment Processors: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja — for processing deposits and withdrawals.
• Game Studio Partners: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — to deliver game content and settle game rounds.
• Fraud Prevention & AML Providers: Contracted screening services that assess transaction risk and verify identity against sanctions and watchlists.
• Cloud Infrastructure & Hosting Providers: Providers that store and serve hgo90 platform data under enterprise-grade security agreements.
• Analytics Providers: Providers used to measure platform performance and player experience, operating on anonymised or pseudonymised data where possible.

6.2 Regulatory & Legal Disclosure

hgo90 may disclose Personal Data to government authorities, regulators, courts, or law enforcement agencies where required to do so by applicable law, court order, or the requirements of hgo90's international gaming licence. hgo90 will, where legally permissible, notify the affected player before making such a disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of hgo90's assets, Personal Data held by hgo90 may be transferred to the successor entity. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

hgo90 operates on an internationally licensed platform, and some of the third-party processors listed in Section 6 may process Personal Data in jurisdictions outside Indonesia. Where Personal Data is transferred internationally, hgo90 applies the following safeguards:

• Transfers are made only to processors that have contractually committed to data protection standards equivalent to those described in this Privacy Policy.
• Where technically feasible, data is stored in data centres located within or as close as possible to the Asia-Pacific region to minimise cross-border transfer scope.
• KYC documents and sensitive identity data are subject to additional transfer restrictions; access is limited to personnel and systems in jurisdictions with appropriate data protection frameworks.

By registering on hgo90 and providing your Personal Data, you acknowledge that your data may be processed in countries outside Indonesia and consent to such transfers as necessary to deliver the services described in these Terms and in the hgo90 Terms & Conditions.

hgo90.vip uses cookies and similar tracking technologies to maintain session state, protect platform security, understand how players use the site, and improve the overall experience. The cookies deployed on hgo90 fall into three categories:

Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. Blocking all cookies may impair your ability to use hgo90. For guidance on managing cookies in your specific browser, refer to the browser's official help documentation.

hgo90 retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, or licence obligations. The general retention periods applied by hgo90 are as follows:

Once a retention period expires, Personal Data is either securely deleted or anonymised so that it can no longer be associated with any individual player. In circumstances where a legal hold is in place — such as an active investigation or court proceeding — data may be retained beyond the standard period until the hold is lifted.

As a registered hgo90 player, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact hgo90 support via live chat or at the email address listed in Section 16. hgo90 will verify your identity before processing any request and will respond within 30 calendar days.

hgo90 is strictly an adult platform. Registration and use of hgo90 is prohibited for any person under the age of 21. hgo90 does not knowingly collect Personal Data from individuals under 21 years of age.

If hgo90 discovers or is notified that an account has been registered by a person under 21, hgo90 will immediately close the account, delete all associated Personal Data to the extent permitted by law, and return any deposited real-money funds to the original payment source. Any winnings generated by an underage account will be forfeited.

If you believe that a minor has registered on hgo90, please contact our support team immediately via live chat so that the account can be investigated and closed without delay.

hgo90 implements a layered set of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, alteration, and disclosure. Key measures include:

• TLS Encryption in Transit: All data exchanged between your device and hgo90.vip is encrypted using TLS 1.2 or higher, preventing interception during transmission.
• Encryption at Rest: Sensitive Personal Data — including KYC documents, financial data, and account credentials — is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to Personal Data within hgo90's systems is restricted on a strict need-to-know basis. Staff accessing player data must authenticate using multi-factor authentication (MFA) and are subject to regular access reviews.
• Intrusion Detection & Monitoring: hgo90's infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous data patterns.
• Penetration Testing: hgo90 engages independent security firms to conduct periodic penetration tests and vulnerability assessments of the platform.
• Incident Response: In the event of a confirmed data breach that poses a risk to players, hgo90 will notify affected players and relevant authorities within 72 hours of becoming aware of the breach, consistent with international data breach notification standards.

hgo90.vip does not include links to third-party websites as a matter of policy. However, game content delivered by studio partners (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft) is streamed or rendered within the hgo90 platform environment. While hgo90 has data processing agreements in place with all studio partners, each studio's own internal privacy practices are governed by their respective policies.

hgo90 accepts no responsibility for the privacy practices of any third party whose services are accessible through or referenced on the hgo90 platform. Players are encouraged to review the privacy policies of any third-party service they interact with independently of hgo90.

hgo90 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, sportsbook promotions, and seasonal offers — but only if you have opted in to receive marketing communications during registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email sent by hgo90.
• Updating your notification preferences in the Communications section of your hgo90 account settings.
• Contacting hgo90 support via live chat and requesting to be removed from the marketing list.

Opting out of marketing communications does not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts — which are sent as part of hgo90's contractual obligations and cannot be disabled while your account is active.

hgo90 reserves the right to update or replace this Privacy Policy at any time to reflect changes in platform functionality, data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, hgo90 will notify registered players by email to the address on file at least 7 days before the changes take effect. Minor amendments — such as typographical corrections or clarifications that do not alter the substance of any clause — may be made without prior notice and take effect immediately upon publication.

Your continued use of hgo90 following the effective date of any amendment constitutes your acknowledgement and acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must stop using hgo90 and may request voluntary account closure in accordance with Section 11.2 of the hgo90 Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or hgo90's data processing practices, please reach out through the following channels:

• Live Chat: Available 24/7 via the hgo90 platform — the fastest way to submit a data rights request or privacy query.
• Email: [email protected] — include "Privacy Request" in the subject line for prompt routing to our data team.

hgo90's customer support team includes Indonesian-speaking agents available around the clock, ensuring that players across Jakarta, Surabaya, Bandung, Medan, Bali, and other Indonesian cities can communicate their privacy concerns comfortably and receive timely assistance.

If you are not satisfied with hgo90's response to a privacy complaint, you have the right to escalate your complaint to the data protection authority with jurisdiction over hgo90's licensing territory. hgo90 will cooperate fully with any regulatory investigation into our data processing practices.