hgo90 Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise.

By accessing hgo90.vip, creating an account, or placing a bet or wager on the platform, you confirm that you have read, understood, and agree to be bound by these Terms in full. These Terms constitute a legally binding agreement between you and hgo90.

If you do not agree to any part of these Terms, you must immediately cease accessing hgo90 and must not register or continue to use the platform.

These Terms apply in addition to any game-specific rules, promotion-specific terms, and hgo90's Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

To register and use hgo90, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be a natural person (not a company, trust, or other legal entity).
• You must be a resident of Indonesia and at least 21 years of age.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your place of residence.
• You must not be a current or former employee, contractor, director, officer, or close family member of hgo90 or any of its affiliated entities or game-studio partners.
• You must not be self-excluded or subject to any active exclusion from hgo90 or any gambling platform affiliated with hgo90.
• You must not already hold an existing hgo90 account. Only one account per player, household, device, IP address, and payment method is permitted.
• Your use of hgo90 must not violate any law, regulation, or court order applicable in your jurisdiction. You are solely responsible for ensuring your gambling activity complies with local laws.

To access real-money gambling services on hgo90, you must complete the account registration process by providing accurate, complete, and current information, including:

• Full legal name (as it appears on your national identity card, passport, or other government-issued photo ID).
• Date of birth.
• Current residential address in Indonesia.
• Valid email address that you control and regularly access.
• Indonesian mobile phone number.
• Preferred deposit and withdrawal bank account or e-wallet details.

You warrant that all information provided at registration and at any subsequent update is truthful and accurate. Providing false, misleading, or incomplete information is a material breach of these Terms and grounds for immediate account closure without compensation.

4.1 KYC Verification

hgo90 is required to verify the identity and age of all players before processing withdrawals. You may be asked to submit one or more of the following documents:

• A copy of your Indonesian National Identity Card (KTP) or valid passport.
• A recent bank statement or e-wallet screenshot confirming your registered payment method.
• A selfie photograph holding your identity document.
• Additional documentation at hgo90's discretion if required to satisfy anti-money-laundering (AML) obligations.

hgo90 will use reasonable endeavours to complete KYC review within 48 hours of receiving all required documents. Withdrawals will be held pending successful KYC approval. hgo90 accepts no liability for delays arising from incomplete, unclear, or inconsistent documentation submitted by the player.

4.2 One Account Policy

Each player may hold exactly one registered account on hgo90. If hgo90 determines that a player holds or has held more than one account — regardless of whether the accounts used different names, email addresses, or payment methods — hgo90 reserves the right to close all such accounts, cancel any outstanding bonus credits, and withhold any winnings generated from duplicate accounts pending investigation. Real-money deposits may be returned at hgo90's sole discretion.

You are fully responsible for maintaining the security and confidentiality of your hgo90 login credentials, including your email address, password, and any two-factor authentication (2FA) codes. Specifically, you must:

• Choose a strong, unique password that is not used for any other account or service.
• Enable 2FA via the account security settings — hgo90 strongly recommends this for all players.
• Never share your hgo90 login credentials with any third party, including persons claiming to be hgo90 staff. hgo90 support agents will never ask for your password.
• Log out of your hgo90 account after each session on any shared or public device.
• Notify hgo90 customer support immediately if you suspect unauthorised access to your account.

hgo90 accepts no responsibility or liability for any losses, damage, or prejudice arising from unauthorised account access that results from the player's failure to maintain adequate credential security. All activity conducted through a player's account is the sole responsibility of the registered account holder unless the player has notified hgo90 of a security breach and hgo90 has confirmed the notification in writing.

hgo90 accepts deposits in Indonesian Rupiah (IDR) via the following channels: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposit channels, minimum amounts, and processing times are displayed in the hgo90 cashier at the time of deposit.

• The minimum deposit is Rp 50.000 unless a higher minimum is specified for a particular payment method or promotion.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• hgo90 does not charge deposit fees; however, your bank or e-wallet provider may apply their own transfer charges, for which hgo90 accepts no responsibility.
• Deposits are credited to your hgo90 account balance once confirmed by the relevant payment provider. hgo90 accepts no liability for delays caused by third-party payment systems.
• hgo90 reserves the right to return any deposit and close the associated account if hgo90 reasonably suspects the source of funds to be fraudulent, stolen, or the product of criminal activity.
• By depositing, you confirm that the funds are legally yours and are not the proceeds of any unlawful activity.

Withdrawals are processed to the same payment method used for the player's most recent deposit, unless that method does not support withdrawals, in which case hgo90 will contact the player to confirm an alternative verified account in the same name.

7.1 Conditions for Withdrawal

• Your KYC verification must be fully completed and approved before your first withdrawal is processed.
• Any active wagering requirements attached to bonus credits must be met before the associated funds become withdrawable. Attempting to withdraw a balance that contains unwagered bonus credits will result in the bonus credits being forfeited.
• The minimum withdrawal amount is Rp 100.000.
• Withdrawal requests are typically processed within 5 to 15 minutes. In exceptional circumstances (high-volume periods, additional security checks), processing may take up to 24 hours.

7.2 Withdrawal Limits

Standard maximum withdrawal limits per transaction and per day are displayed in the hgo90 cashier. VIP players may be eligible for enhanced limits; contact hgo90 customer support for further information.

7.3 Withdrawal Refusals

hgo90 reserves the right to refuse or delay a withdrawal if: (a) the associated KYC documentation is pending or insufficient; (b) there is an active investigation into suspected fraudulent, abusive, or prohibited conduct on the account; (c) the withdrawal would result in a negative balance after pending wagers are settled; or (d) hgo90 is required to do so under applicable law or regulatory guidance.

hgo90 offers a range of bonuses and promotions to eligible players. All bonuses are subject to the following general conditions in addition to any promotion-specific terms published on the relevant offer page:

• Bonuses may only be claimed by players who meet the eligibility criteria stated on the offer page at the time of claim.
• Each bonus offer may only be claimed once per player, household, device, IP address, and payment method unless the offer explicitly states otherwise.
• All bonuses are subject to a wagering requirement. The wagering multiplier, eligible games, contribution percentages by game type, minimum odds (for sportsbook bonuses), and expiry period are specified on each offer's detail page. Failure to complete wagering within the stated period will result in the bonus and any associated winnings being voided.
• Live casino games, certain table games, and low-risk betting patterns (including but not limited to: placing opposite sides of the same market, hedging, and arbitrage) may be excluded from bonus wagering contribution or may trigger bonus forfeiture at hgo90's discretion.
• hgo90 reserves the right to withdraw, amend, or cancel any bonus offer at any time without prior notice, and to reclaim bonus credits and associated winnings from any player found to have obtained a bonus through fraudulent means.
• Players who have opted out of marketing communications may still be eligible for manually applied bonuses; contact hgo90 support for details.

The following general rules apply to all betting and gaming activity on hgo90. Specific rules for individual game types — sportsbook, live casino, slots, togel (Indonesia's traditional numbers lottery), and sabung ayam (live cockfighting) — are published in the game-specific rules section of the platform.

• All bets and wagers are final once confirmed. hgo90 will not accept requests to cancel, reverse, or amend a bet after it has been placed, except where hgo90 at its sole discretion determines that the bet was accepted as a result of an obvious technical or pricing error.
• hgo90 reserves the right to void any bet placed on an event or market that was suspended, cancelled, or affected by a manifest pricing error — regardless of whether the bet appeared to have been accepted by the platform.
• A player's account must have sufficient real-money balance to cover the total stake of any bet at the time of placement. Bets placed using bonus credits are subject to the wagering rules of the applicable promotion.
• hgo90 reserves the right to impose maximum bet limits on any player, market, or event at its sole discretion without prior notice.
• Where a live casino game or live stream is interrupted due to a technical fault at the studio or at hgo90, all affected bets will be settled using the last known and verifiable game state. If settlement cannot be determined, affected bets may be voided and stakes returned.
• Winnings from any game round or settled bet are credited to the player's account balance immediately after settlement. Credited amounts are visible in the player's transaction history.

The following conduct is strictly prohibited on hgo90. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in account closure, forfeiture of balance, and referral to relevant authorities:

• Registering more than one account or assisting another person to do so.
• Providing false, incomplete, or misleading information at registration or during KYC verification.
• Using stolen, cloned, or unauthorised payment instruments to make deposits.
• Depositing funds that are the proceeds of crime, money laundering, tax evasion, or any other illegal activity.
• Colluding with other players to manipulate game outcomes or sportsbook markets, including but not limited to chip-dumping in poker and match-fixing in sports.
• Using software, bots, automated scripts, or artificial intelligence tools to gain an unfair advantage in any game or to circumvent hgo90's security or verification systems.
• Exploiting software bugs, RNG errors, or pricing mistakes to generate profit — any such winnings are void and must be returned to hgo90.
• Engaging in arbitrage betting, bonus arbitrage, or any systematic strategy designed to exploit promotional offers rather than engage in genuine entertainment gambling.
• Threatening, harassing, or abusing hgo90 staff or other players via any communication channel.
• Attempting to access another player's account or hgo90's backend systems without authorisation.

11.1 Closure by hgo90

hgo90 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, if hgo90 determines at its sole discretion that: (a) the player has breached any provision of these Terms; (b) the player has engaged in prohibited conduct as defined in Section 10; (c) the player's continued use of the platform creates a legal, regulatory, or reputational risk for hgo90; or (d) the player has self-excluded and attempted to circumvent that exclusion.

Where an account is closed by hgo90 due to a breach by the player, hgo90 may withhold some or all of the player's balance pending investigation. Any real-money balance confirmed to be free of fraudulent origin will be returned to the player's verified payment method after deduction of applicable charges. Bonus credits and associated winnings will be forfeited.

11.2 Voluntary Closure by Player

You may request the closure of your hgo90 account at any time by contacting hgo90 customer support via live chat. Before closure, any unsettled bets will be left to run to their natural conclusion. Once settled, any remaining real-money balance will be processed as a standard withdrawal to your verified payment method. Account closure requests are processed within 3 business days (WIB).

hgo90 is committed to promoting responsible gambling among all players. The following tools are available in every hgo90 account and can be activated at any time via the Responsible Gaming section of account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in Rupiah. Limit reductions take effect immediately; increases require a 7-day cooling-off period before taking effect.
• Session Time Reminders: Receive an on-screen notification after a set duration of continuous play.
• Cooling-Off Periods: Temporarily suspend access to your account for a period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from hgo90. During a self-exclusion period, your account is locked, all marketing communications are suspended, and you cannot register a new account. Self-exclusion is irrevocable for its stated duration.

If you believe your gambling is causing harm, we urge you to activate these tools immediately and to seek assistance. See our Responsible Gaming page for further guidance and support resources.

All content on hgo90.vip — including but not limited to the hgo90 brand name and logo, website design, user interface layouts, game graphics sourced from studio partners, text, images, icons, and software — is the intellectual property of hgo90 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hgo90 platform solely for personal entertainment purposes in accordance with these Terms. You may not:

• Copy, reproduce, distribute, or create derivative works from any hgo90 content without express written permission.
• Scrape, spider, or systematically extract data from the hgo90 platform.
• Reverse-engineer, decompile, or disassemble any hgo90 software.
• Use the hgo90 brand name, logo, or any associated trade dress in any manner not expressly authorised by hgo90.

Any breach of this Section may result in account closure and may expose the player to civil or criminal liability.

To the maximum extent permitted by applicable law, hgo90 excludes all liability for:

• Any direct, indirect, incidental, special, consequential, or punitive losses or damages arising from your use of, or inability to access, the hgo90 platform.
• Loss of gambling winnings due to technical errors, interruptions, or system failures beyond hgo90's reasonable control, including third-party payment provider outages, internet service disruptions, or force majeure events.
• Any inaccuracy, delay, or error in the transmission of data between your device and the hgo90 platform.
• Unauthorised access to your account resulting from your failure to maintain adequate credential security.
• Any reliance you place on information published on hgo90.vip that turns out to be inaccurate or out of date.

Where hgo90's liability cannot be fully excluded under applicable law, hgo90's total aggregate liability to you for all claims arising out of or related to your use of the platform shall not exceed the total real-money deposits made by you in the 30-day period immediately preceding the event giving rise to the claim.

hgo90 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on hgo90, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data processing points:

• Registration data and KYC documents are used solely for identity verification, fraud prevention, and AML compliance.
• Transaction data is retained for the periods required by hgo90's international licensing obligations.
• hgo90 does not sell personal data to third parties. Data is shared only with game studio partners, payment processors, and regulatory authorities as required for platform operation and legal compliance.
• Players may submit a data access or erasure request by contacting hgo90 support. Note that certain data must be retained for legal compliance purposes and may not be fully erasable.

hgo90 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, hgo90 will notify registered players by email to the address on file and/or by displaying a prominent notice on hgo90.vip for a period of at least 7 days before the changes take effect.

Minor amendments — including typographical corrections, clarifications that do not alter the substance of any clause, and updates required by regulatory changes — may be made without prior notice and take effect immediately upon publication.

The date of the most recent revision is displayed at the top of this page. Your continued use of hgo90 after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using hgo90 and may request voluntary account closure as described in Section 11.2.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which hgo90 holds its international gaming licence. Nothing in this clause limits any statutory rights you may have under the laws of Indonesia that cannot be contractually excluded.

17.1 Informal Resolution

In the event of any dispute arising from your use of hgo90, both parties agree to first attempt resolution through good-faith direct negotiation. You should contact hgo90 customer support via live chat with full details of the dispute. hgo90 will acknowledge your complaint within 24 hours (WIB) and provide a substantive response within 5 business days.

17.2 Formal Dispute

If a dispute cannot be resolved through informal negotiation within 30 days of the initial complaint being submitted, either party may refer the matter to binding arbitration under the rules of an internationally recognised arbitration body as designated by hgo90's licensing authority. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.

17.3 Class Action Waiver

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis only. You waive any right to bring or participate in any class action, collective action, or representative proceeding against hgo90.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the hgo90 platform, please contact us through the following channel:

• Live Chat: Available 24/7 via the hgo90 platform — the fastest way to reach support.
• Email: [email protected] (plain text — not a clickable link)

hgo90 customer support includes Indonesian-speaking agents available around the clock. When contacting support regarding a Terms-related matter, please include your registered username and a clear description of your query so we can assist you as efficiently as possible.